from mile onePrivacy Policy
Last updated October 18, 2026
From Mile One is a private book for the people in it. This policy explains what we collect, why, who helps us run things, and how you can see, download or delete your information. Quantum Arbor LLC makes From Mile One and is responsible for your information.
The short version: we collect what you put in and what we need to run the service. We don't sell it, we don't share it for advertising, we don't use ad trackers, and we don't use your books to train AI.
What we collect
| What | Examples | Why |
|---|---|---|
| Account | Email, name, password (stored scrambled), PIN (stored scrambled), look settings | To log you in and show your name to the people in your book |
| Book content | Pages, photos, videos, notes, check ins, goals, songs, scrapbook pages | To keep and show your book, make posts and the book |
| Places you add | The name, map point and date of places you pin | To draw your map. We never track your phone's location in the background. |
| Dates you add | Anniversaries, birthdays, milestones | To count down and remind you |
| Pregnancy information, only if you say yes | Due date, baby's name | To show the week you're in. See the Consumer Health Data Privacy Policy. |
| Purchases | Name, email, what you bought, gift details and the letter you write, and the shipping address for printed copies | To set up your book, deliver your gift, or print and ship your copy. Card details go to Stripe, never to us. |
| Basic technical data | Device type, browser, IP address in server logs, error reports | To keep the service secure and working |
How it's shared
Inside a book, the people you invite see what the book lets them see. Guests only see what you choose to show them.
Outside a book, we only share information with companies that help us run the service, under contracts that limit them to doing that job:
- Supabase stores the database, logins and files.
- Cloudflare serves the website and app.
- Resend sends account and gift emails.
- Stripe processes payments and handles card details.
- Our print partner prints and ships the copies you order. It receives the pages of the book you chose to print and the name and address it ships to, and nothing else.
- CARTO and OpenStreetMap provide map pictures, and the OpenStreetMap search service looks up places you type. They receive the map area or search words and your IP address, not your name or book.
We may also share information if the law requires it, to protect someone's safety, or as part of a sale of the business, in which case this policy keeps applying to your information.
We do not sell personal information and we do not share it for cross context behavioral advertising.
How long we keep it
We keep your information while your account is open. When you delete something, it's gone from the app right away and from backups within 35 days. When you delete your account, we delete your profile and any book only you are in. Books you share stay with the other person, without your name attached to the account. We keep purchase records as long as tax law requires. When you order a printed copy, we keep the print file of your book for 90 days so we can reprint it if something goes wrong, then delete it.
Your choices and rights
Everyone, wherever you live, can:
- See and download everything in a book from Settings, under Your data.
- Fix anything by editing it in the app.
- Delete any item, or your whole account, from Settings.
- Ask us for a copy of what we hold about you, or to delete or correct something, by emailing admin@quantumarbor.biz. We'll confirm it's you and answer within 30 days.
Depending on where you live, including California, Washington, Colorado, Connecticut, Virginia and other states, you may have these rights by law, along with the right to appeal our answer. To appeal, reply to our answer with the word "Appeal" and we'll review it again within 45 days. We will never treat you differently for using your rights.
Security
Books are private by default. Data is encrypted in transit and at rest, access between books is enforced in the database itself, photos are served through links that expire, and you can add a PIN on each device. No system is perfect; if something ever goes wrong that affects you, we'll tell you quickly and plainly.
Children
From Mile One is for adults 18 and older. If you believe someone under 18 made an account, email us and we'll delete it.
Changes
If we change this policy in a way that matters, we'll email you before it takes effect.
Contact
Quantum Arbor LLC · admin@quantumarbor.biz